FAQs | Portrait

General Questions

Can I book an appointment online?

You sure can—and we made it easy for you! To get started, visit our booking page. Here, you can search for your favorite provider or find a studio near you. Select your desired treatment, time slot, then create an account or log in to secure your spot.

Having trouble? Contact us for assistance with booking your appointment. We’re always happy to help!

What is your pricing?

We leave pricing up to providers: treatment costs are based on individual needs, aesthetic goals, studio locations, and more variables. Please schedule a consultation or appointment to receive a personalized quote from a provider.

What payment methods do you accept?

Providers that power aesthetic businesses with Portrait accept all major credit and debit cards: MasterCard, Visa, American Express, and Discover.

Where are you located?

You’ll find studios in all parts of the country—with even more locations coming soon! New studios are opening every week.

How can I get in touch with your team?

Email is the best–and fastest way–to connect!

General inquiries and booking assistance: info@portraitcare.com

Press: press@portraitcare.com

Partnerships: partnerships@portraitcare.com

Or visit our contact page for more details.

Appointments

How do I know if my appointment was confirmed?

Upon booking, you will receive an email and/or text message confirming your appointment. If you do not receive a confirmation or have any questions you can contact us at 858-293-1152.

Do I have to register and fill out a medical profile?

Yes, a completed medical profile is required to secure your appointment. This important information is necessary for the development of your personalized treatment plan and to ensure you receive the best possible care. If you’re new to Portrait, you’ll be prompted to create a medical profile when booking your first appointment. If you’ve visited a studio before, please review your medical profile to confirm nothing has changed. We require all existing clients to update their medical profiles once a year. You can access the registration form here.

Do I need to come early?

We suggest arriving 10-15 minutes before your appointment to allow time to locate the provider’s studio—late arrivals can disrupt your treatments.

What is your cancellation policy?

Please provide at least a 24-hour notice before canceling your appointment—though an early heads up is greatly appreciated. Day-of cancellations and no-shows will incur a fee. Fees vary by provider.

Services

I’m not sure what treatment I need. Is a consultation available?

Of course! Providers offer consultations so you can discuss your concerns, goals, and budget with an expert. Book a consultation or contact us for more information.

Can I wear makeup to my appointment?

Skip the makeup on treatment day—this prevents possible infection and allows the provider to most accurately assess the area. If you arrive at your appointment with makeup, you will be asked to remove it before your service.

What services do you offer?

Providers offer a wide range of face and body treatments. Check out our featured treatments or book an appointment to view a specific provider’s service list.

Providers

I’m a provider interested in starting my own aesthetic business. How can Portrait help?

Thanks for your interest in joining our collective! Portrait is for any entrepreneurial provider, at any stage of their aesthetic journey. If you have the ambition and drive to build something bigger together, please fill out this form so we can connect you with a Portrait specialist.

I’m not located in a state where you have studios. Can I still work with Portrait?

Yes, you can! Please fill out this form so we can connect and discuss your opportunities at Portrait.

How does Portrait work?

Whether you're beginning your aesthetic journey or already well on your way, Portrait is here to help launch your new forever job. Utilize our comprehensive managed offering as is, or tailor it to meet your specific needs. Our platform offers all the necessary tools to help make your dream aesthetic business a reality. Please fill out this form so we can connect and discuss your opportunities at Portrait.

COVID-19 Protocols

Please reschedule your appointment if you are experiencing any of the following symptoms: Fever over 100.4° F, chills, flu-like symptoms, cough, shortness of breath, loss of taste or smell, or if you have been exposed to a positive COVID-19 patient or have tested positive for COVID-19 within the past 10 days.